Question: Can I contact you directly with any questions?
Answer: All general enquires may be sent to: firstname.lastname@example.org
Question: What are the shipping costs at Shop Then Ship?
Answer: All orders include free shipping to any country unless the product is free, then we will charge a shipping fee
Question: What are your shipping times?
Answer: Shipping Time Estimates 2 - 4 weeks due to high demand
Question: What payment methods are accepted at Shop Then Ship
Answer: We accept PayPal and all major credit cards. This is secure information and cannot be accessed by anyone other than the account holder
Question: Did my order go through?
Answer: After placing your order, you will receive an order confirmation via email. If you do not receive this email and are unsure if your order went through, please check your junk email folder and if confirmation not received then contact us at email@example.com
Question: Do you deliver products internationally?
Answer: Yes! Shop Then Ship successfully ships many products worldwide.
Question: I placed an order, but I didn't receive a confirmation email... What's going on?
Answer: Kindly check your Spam or Junk folder to see if your confirmation email was sent there. If you are still unable to find it please contact us at firstname.lastname@example.org
Question: I ordered multiple items. Why did I only receive one?
Answer: Often, when you order multiple items we utilize different distribution channels. As such, sometimes each item will be shipped separately so you may receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you within the specified shipping times.
Question: When will my card be charged?
Answer: Cards are charged at time of check out.
Question: How do I place an order?
Answer: Simply choose your product from the drop-down menu on the product page then click the “Add to Cart” button and follow the simple steps to complete your order. We’ll prepare your order and send you an order confirmation email within 24 hours.